SHIPPING POLICY
When will my box ship?
Subscription boxes ship once a month during the 15th-20th of the month. If you are a new subscriber and place an order between the 1st to the last day of the month, your box will ship that month. For example, if you place your order on January 6, your box will ship between January 15th – 20th. If you place your order after the 15th of the month, your box will ship within 7-10 days.
Previous Boxes in the COCOTIQUE Store - Boxes from previous months that are ordered from the COCOTIQUE Store will ship within 48 - 72 hours (not including weekends - we ship M-F).
How much is shipping?
Subscription Boxes - There are no shipping charges for subscription boxes.
Previous Boxes in the COCOTIQUE Store - There is a $8.50 Flat Rate shipping fee (per-box) for ordering previous boxes from the COCOTIQUE Store. However, if you purchase more than 1 box, you will save a little in shipping. For example, 2 boxes is $15.00 and 3 or more boxes is $30.00.
Is there tax charged?
We are required to charge sales tax for boxes shipping to NY, NJ and GA.
When will I receive my COCOTIQUE Box?
You will receive your box 3-5 days after you receive notification that your box has shipped. There will be a tracking number emailed to you so you may track your shipment.
Where do you ship?
We ship to the United States (including Puerto Rico, Guam and APO addresses. We are working on adding these states, as well as shipping to Canada, Europe and the Caribbean.
How do I track my package?
You will receive an email when your box ships with your USPS tracking number. Please be sure to add support@coocitque.com and info@cocotique.com to your contact list so your email doesn’t go to your Spam Box. Please track your package before contacting Customer Service and if you still have a question, we’ll be more than happy to assist you.
ROUTE+ and Parcel Protection Insurance
What is Route?
To ensure you have a better shipping experience, we’ve partnered with Route – a tracking solution to protect your packages. We want to make sure you have the best possible delivery experience. By utilizing Route, we are pleased to offer a few options to improve the experience:
Route+
Route+ is premium package protection for your online orders. This service starts at a low cost of just $0.98 for 100% order value coverage. When you add Route+ at checkout, you can easily file claims for any lost, stolen or damaged packages.
PLEASE NOTE: By opting out of Route+, COCOTIQUE Beauty Box will not be liable for damages, lost or stolen orders.
I purchased Route+. How do I file a claim for my lost, stolen or damaged order?
If you insured your order with Route+ at checkout, you will receive a confirmation email from Route with a link to file a claim. You can also file a claim here: https://claims.route.com/.
Note: Make sure to have the Order ID we sent you or the Route Order ID ready to use with the claim form.
What if my box or products are damaged?
To protect your order against damage that occurred during shipping, add Route+ package protection at checkout. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours.
What are Route’s terms and conditions?
Route’s terms and conditions are listed here: https://route.com/terms-and-conditions/.
What if my box is sent to the wrong address?
Please be sure that you have provided the correct address when placing your order. We cannot be held responsible if you’ve provided an incorrect address and your box is delivered to the wrong address. If you’ve entered in the wrong address or need to update your address email us at support@cocotique.com so we can make the adjustment in your account before your box ships. Once an order has been shipped, we will not be held responsible for a shipment to the wrong address if you have entered in an incorrect address. If your box is sent to the wrong address due to you entering in the wrong address, and you would like to have it reshipped, there is a $8.50 shipping fee.
When I track my box it states it was delivered but I didn't receive it?
To protect your order against lost orders that occurred during shipping, add Route+ package protection at checkout. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours.
What are Route’s terms and conditions?
Route’s terms and conditions are listed here: https://route.com/terms-and-conditions/.
The Route App (Free)
You can easily use the Route App to visually track all of your online orders in one place. This saves you from having to sort through your emails to find your tracking numbers. It features easy read maps and real-time shipping updates to keep you in the loop throughout every part of your delivery.
Haven’t downloaded the app yet? Download here