COCOTIQUE Signature Beauty Box

Each month, you will receive a COCOTIQUE Box with 5-8 expertly curated beauty, self-care and lifestyle products for women of color and diverse ethnicities with textured hair delivered to your door (full size & deluxe travel size). Our subscription boxes ship between the 15th-20th of the month and shipping is FREE. The cut-off date each month to subscribe and receive the current month’s box is the last day of the month. For example, if you order between June 1st - June 30th, you will receive the June Box. 

CHOOSE

CHOOSE YOUR SUBSCRIPTION:
Choose between our monthly Self-care Box starting at $30.99. Find our more here.

DISCOVER

DISCOVER YOUR ULTIMATE BEAUTY ARSENAL:
Inside your COCOTIQUE Box and on the COCOTIQUE Blog you'll find information about all the product samples in your box! Try your samples and read the Product Information Card for detailed information and our exclusive discount codes.

SHOP

SHOP FOR YOUR FAVORITE PRODUCTS:
We hope that you will love your products! We make it easy for you to purchase the full size products directly from our brand partners in the COCOTIQUE Shop.

SHARE

SHARE THE LOVE:
Share the love and we will too! Refer a friend, leave product or box reviews and earn rewards through our
COCOHearts Rewards Program.

 

 

FREQUENTLY ASKED QUESTIONS

About COCOTIQUE:

What is COCOTIQUE?
COCOTIQUE is a deluxe box subscription service for women of color and diverse ethnicities with textured hair. Each month COCOTIQUE sends you a specially curated box filled with 5-8 beauty, self-care, wellness and lifestyle products (full size and deluxe travel size) for just $30.99 including FREE SHIPPING. After trying out the products, you can then purchase the full size products in the COCOTIQUE shop. We offer an exciting and fun experience for women of color who love beauty and are in search of an affordable way to try new beauty, self-care, wellness and lifestyle brands. Our service is like a magazine subscription: we ship your subscription box once a month during the second week of the month.

What kinds of products will I receive in my box?
You will receive samples from hair care, skin care, makeup, fragrance, wellness and lifestyle companies.

SUBSCRIPTIONS:

How much are the subscriptions?
Recurring monthly subscriptions are $30.99, 3-month subscriptions are $87.99, 6-month subscriptions are $170.99, and 12-month subscriptions are $340.99. All subscriptions will be charged tax if you live in NY, NJ and GA.

Can I cancel my monthly or quarterly subscription?
A monthly and quarterly recurring subscription can be cancelled at any time, but the first month cannot be cancelled and is not refundable. If you wish to cancel after the first month, you must do so by at least seven days before your subscription is set to renew in order to avoid having your credit card charged. All monthly subscriptions renew on the 10th of the month, so you must cancel by the last day of the previous month. Please also send an email to support@cocotique.com notifying us of your cancelled account.

Can I cancel my 3-month, 6-month or 12-month subscription?
No, these subscriptions are paid in advance and cannot be cancelled until the term ends. However, you may opt out of auto-renewal during the month your term expires by contacting us at support@cocotique.com by the 20th of the month. For example, if you purchase a 3-month subscription starting in January, your last box will be the March Box. You must your auto-renewal by March 20.

How do I renew my subscription after cancelling?
You can renew by logging into your account and placing a new order.

Are 3-month, 6-month or 12-month subscriptions automatically renewed?
Yes, if you would like to cancel your 3-month, 6-month or 12-month subscription when it expires you can log into your Account to cancel. You may opt out of auto-renewal during the month your term expires by contacting us at support@cocotique.com by the 5th of the month. For example, if you purchase a 3-month subscription starting in January, your last box will be the March Box. You must cancel your auto-renewal by March 5th.

Why was my subscription deactivated?
If we are not able to charge your credit card, your subscription will be deactivated.

Do you have gift subscriptions?
Yes, you can gift a 3-month, 6-month or 12-month prepaid subscription.

How do I redeem my gift subscription?
1. You will receive an email with your gift subscription.
2. Click on View Your Gift to see your gift subscription card.
3. When your gift subscription card opens click See Your Gift.
4. Then click Accept Gift.
5. Then remove the gift sender’s information from the form and enter your name, email address and mailing address and click Accept Gift.

When will my subscription start?
If you place a subscription order between the 1st – 31st of the month, you will receive the current month’s box. For example, if you place your order on February 25, your box will ship within 5-6 days.

My subscription’s been canceled, how do I reactivate it?
You will have to re-subscribe to set up a current account. Go to the Subscribe page and choose what type of subscription you would like. After logging in to your account on the checkout page, you will then be able to update your credit card information or address if needed when you check out.

My tracking info says my package was delivered, but I haven’t received it yet. What should I do?
From our experience the postal service status isn’t correct and the package is most likely held at your local post office. Please contact or stop by your local post office for further details on your package.

REFUND POLICY:

How can I get a refund if I’m unhappy with my box or products?
We are very sorry to hear that you’re unhappy with your box or products. Unfortunately, subscription boxes and limited edition boxes are not refundable. As hard as we try, we are not able to please everyone each month, but this is a discovery platform to try and sample new products. When you subscribe or purchase a limited edition box, you are subscribing or purchasing with the knowledge that you will be receiving many different types of products and maybe some won’t work for you. We hear from some of our subscribers and customers that they’re happy to share their products with their friends and family if the products or some of the products don’t work for them that month. Products cannot be returned or refunded due to hygienic reasons. However, if you have any issues please contact support@cocotique.com to work out a resolution.

BILLING:

When will I be billed for my monthly subscription?
Your credit card will be charged on the day you purchase your subscription for your first month. Starting on the second month, you will begin being charged on our regular billing and shipping cycle. This means that you will be billed on the 10th of each month and you can expect your box to ship between the 15th – 20th of the month. When you subscribe to a 3, 6, or 12-month subscription plan, you will be billed upfront for the entire length of the plan. At the end of your plan, your subscription will be auto-renewed for the same plan, unless you cancel 10 days before it’s set to renew. Typically, this falls on the last day of the previous month. For example, if your last box is the December Box, then you should cancel by December 20th.

When will I be billed for my 3-month, 6-month or 12-month subscription?
Your credit card will be charged for the full amount of the subscription when you place your order. Each month you will receive notification when your box will ship until the last month of your subscription. When your subscription expires it will be automatically renewed. However, you may opt out of auto-renewal during the month your term expires by contacting us at support@cocotique.com by the 20th of the month. For example, if you purchase a 3-month subscription starting in January, your last box will be the March Box. You must opt-out of your auto-renewal by March 20.

SHIPPING:

When will my box ship?
Monthly Subscription boxes ship once a month during the 15th-20th of the month. If you are a new subscriber and place an order between the 1st to the last day of the month, your box will ship that month. For example, if you place your order on January 6, your box will ship between January 15th – 20th. If you place your order after the 15th of the month, your box will ship within 7-10 days.

Quarterly Subscription boxes ship once a month during the 5th-10th of the month of each quarter if you’re a current subscriber. If you’re a new subscriber, your box will ship within 7 days.

Previous Boxes in the COCOTIQUE Store - Boxes from previous months that are ordered from the COCOTIQUE Store will ship within 48 - 72 hours (not including weekends - we ship M-F).

How much is shipping?
Subscription Boxes - There are no shipping charges for subscription boxes.

Previous and Limited Edition Boxes in the COCOTIQUE Store - There is a $8.50 Flat Rate shipping fee (per box) for ordering previous boxes from the COCOTIQUE Store. We offer a discount when you order more than 2 boxes. If you order 2 boxes, shipping is $17, 3 boxes, shipping is $22 and if you order 4 or more boxes shipping is free. Free Shipping doesn’t apply to BOGO sale orders.

Beauty products in our Marketplace – Shipping is based on the weight of your products. Orders over $100 ship for free.

Is there tax charged?
We are required to charge sales tax for boxes shipping to NY.

When will I receive my COCOTIQUE Box?
You will receive your box 3-5 days after you receive notification that your box has shipped. There will be a tracking number emailed to you so you may track your shipment.

Where do you ship?
We ship to the United States (including Puerto Rico, Guam and APO addresses. We are working on adding these states, as well as shipping to Canada, Europe and the Caribbean.

How do I track my package?
You will receive an email when your box ships with your DHL tracking number. Please be sure to add support@coocitque.com and info@cocotique.com to your contact list so your email doesn’t go to your Spam Box. Please track your package before contacting Customer Service and if you still have a question, we’ll be more than happy to assist you.

ROUTE+ and Parcel Protection Insurance

What is Route?
To ensure you have a better shipping experience, we’ve partnered with Route – a tracking solution to protect your packages. We want to make sure you have the best possible delivery experience. By utilizing Route, we are pleased to offer a few options to improve the experience:

Route+
Route+ is premium package protection for your online orders. This service starts at a low cost of just $0.98 for 100% order value coverage. When you add Route+ at checkout, you can easily file claims for any lost, stolen or damaged packages.

PLEASE NOTE: By opting out of Route+, COCOTIQUE Beauty Box will not be liable for damages, lost or stolen orders.

I purchased Route+. How do I file a claim for my lost, stolen or damaged order?
If you insured your order with Route+ at checkout, you will receive a confirmation email from Route with a link to file a claim. You can also file a claim here: https://claims.route.com/.
Note: Make sure to have the Order ID we sent you or the Route Order ID ready to use with the claim form.

What if my box or products are damaged?
To protect your order against damage that occurred during shipping, add Route+ package protection at checkout. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours.
What are Route’s terms and conditions?

Route’s terms and conditions are listed here: https://route.com/terms-and-conditions/.

What if my box is sent to the wrong address?
Please be sure that you have provided the correct address when placing your order. We cannot be held responsible if you’ve provided an incorrect address and your box is delivered to the wrong address. If you’ve entered in the wrong address or need to update your address email us at support@cocotique.com so we can make the adjustment in your account before your box ships. Once an order has been shipped, we will not be held responsible for a shipment to the wrong address if you have entered in an incorrect address. If your box is sent to the wrong address due to you entering in the wrong address, and you would like to have it reshipped, there is a $8.50 shipping fee.

When I track my box it states it was delivered but I didn't receive it?

To protect your order against lost orders that occurred during shipping, add Route+ package protection at checkout. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours.
What are Route’s terms and conditions?

Route’s terms and conditions are listed here: https://route.com/terms-and-conditions/.

The Route App (Free)
You can easily use the Route App to visually track all of your online orders in one place. This saves you from having to sort through your emails to find your tracking numbers. It features easy read maps and real-time shipping updates to keep you in the loop throughout every part of your delivery.

Haven’t downloaded the app yet? Download here

UPDATING ACCOUNT INFORMATION:

How do I cancel my account?
Log into your account. Then click on Manage Subscriptions > Edit > Cancel subscription
Please send an email to support@cocotique.com to notify us that you’ve canceled your account. You will receive an email confirming your cancellation. We must receive notification at least five days before your subscription is set to renew.

How do I update my mailing address?
Log into your account. Then click on Manage Subscriptions > Edit > Shipping. Here you can change your mailing address. Please update your new address by the 5^th of the month.

How do I update my credit card information?
If your account is Active: Log into your account. Then click on Billing Information > Edit. Here you can update your credit card information and billing address.

If your account is cancelled, due to a declined credit card, or you cancel it and want to reactivate it: Log into your account. Then click on Subscriptions > Edit (canceled subscription) > click reactivate.

Please send an email to support@cocotique.com to notify us of what changes you've made when you updated your credit card information. You will receive an email confirming the changes have been made.

COCOHEARTS REWARDS PROGRAM:

How do I earn COCOHearts?

- Make a purchase or subscribe: Earn 2 COCOHearts for every $ spent
- Purchase subscriptions or boxes: Earn 1 COCOHeart for each dollar spent
- Review samples in your COCOTIQUE Box: Earn 10 COCOHearts
- Review your COCOTIQUE Box: Earn 10 COCOHearts
- Complete the COCOTIQUE Survey each month: Earn 10 COCOHearts
- Complete the Brand Partner Surveys each month: Earn 10 COCOHearts
- Refer a friend and when they spend $25 or more: Earn 100 COCOHearts
- Like Us on Facebook: Earn 5 COCOHearts
- Follow Us on Instagram: Earn 5 COCOHearts
- Follow Us on Twitter: Earn 5 COCOHearts
- Sign up to Newsletter: Earn 10 COCOHearts
- Birthday Bonus: Earn 260 COCOHearts

**Customers who abuse the reward program by leaving reviews on products they haven’t received will have their COCOHearts deducted. Anyone found to be continuously abusing the reward program will lose their COCOHearts Rewards Program privileges.

COCOTIQUE SHOP:

How can I purchase full size products?
We hope that you will love your samples! We make it easy for you to purchase the full size products in the COCOTIQUE Shop directly through our Brand partner’s websites. We often offer discount codes to apply to the full size purchase.

Please email us at support@cocotique.com if you have additional questions.